Cancellation & No-Show Policy

Respecting Your Time & Ours

Our Appointment Policy

Thank you for scheduling your pet’s next appointment. We are happy to serve you. As a courtesy to our staff and other patients, we ask that you provide 24-hour notice when cancelling a standard appointment and 48-hour notice for surgical procedures.

Appointments cancelled without proper notice, or missed entirely, will be subject to a no-show fee. This policy helps us continue providing timely care to all of our patients and their families.

Cancellation Requirements

24h
No fee

Standard Appointments

Cancel at least 24 hours before your scheduled appointment time and no fee will apply. Call us or use our app to reschedule easily.

48th
No fee

Surgical Procedures

Surgical cancellations require a minimum of 48 hours advance notice due to the preparation, staffing, and equipment involved.

!
Fee applies

No-Show / Late Cancel

Missed appointments or cancellations without proper notice will incur a charge. That reserved time could have been offered to another pet in need.

Good to Know

We understand that emergencies happen. If an urgent situation prevents you from making your appointment, please call us as soon as possible and we will do our best to accommodate you.

Proper notice means contacting us by phone, app, or email at least 24 hours before a standard appointment or 48 hours before a surgical procedure.

Yes, you may text us at (315) 894-9923 or email us. However, calling is the fastest way to confirm your cancellation and reschedule if needed.

Simply call us at (315) 894-9923 during business hours. You can also use our app to manage your appointments at any time.

We evaluate each situation individually. If there are extenuating circumstances, please let us know and we’ll work with you. Our goal is quality care, not penalties.

No-shows and late cancellations affect our ability to serve other pets who may be waiting for an opening. This policy ensures we can provide timely care to all patients.